RETURNS POLICY
a. Comfort and Fit Guarantee (Applies to Boxer Briefs Only)
If you're not satisfied for any reason with your first purchase of Manmade Boxer Briefs (Undergarment), we’ll make it right by issuing a refund or allowing you to exchange your first opened Undergarments. Just contact us with your order number or receipt and confirm whether you'd like a refund for the boxer brief or an exchange to get something more comfortable.
- Only applies to your first worn Undergarment, per customer.
- Requests must be made within 30 days of purchase
If you choose to replace (i.e. exchange) the Undergarment, we will ship the item to you free of charge (excludes certain countries outside of North America). In these cases, no further refunds are permitted.
For all other returns and exchanges, please see our standard return policy below.
b. Our Standard Return Policy
Returns are authorized for unworn Products with all tags and labels attached.
When a Product is authorized for return, you can return it by mail.
Submit a return or exchange request by contacting us by email support@manmadebrand.com.
Returns/exchanges must be made within 30 days of purchase.
Upon delivery, you accept sole responsibility for your orders.
All items must be unworn, unwashed, and in original packaging.
For any authorized exchange, we’ll cover the return shipping for packages being shipped using a carrier of our choosing. You'll get a prepaid label from our Support Team by email once you contact us. In these cases, following an exchange of an item or order, no further refunds or exchanges are permitted.
For any authorized return (i.e. refund request), we will cover the return shipping for packages within Canada and the USA. You'll get a prepaid label from our Support Team by email once you contact us.
Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
Final sale items cannot be returned or exchanged.
Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
We can only process returns and exchanges for items purchased directly from Manmade. If you purchase our product from another retailer, please contact them directly for a return or exchange.
c. Unauthorized Returns and Worn Garments
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back or attempting to return an item.
If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.
Have Questions?
Please reach out to our Support Team by clicking here. We’re always happy to help!
SHIPPING
We currently ship across Canada and the USA.
We are partnered with a leading logistics and fulfillment provider and orders are shipped out within 24-48 hours, and delivered within 3-10 business days from the time we ship your order.
We currently offer expedited shipping for FREE for orders of $30 and over before taxes.
We charge the following shipping fees based on your order total (before taxes):
- $11 shipping for orders less than $15,
- $8 shipping fee for orders between $15 and $20,
- and $4.50 shipping fee for orders between $20 and $30.
Note that shipping fees are not refundable.
In some rare occurrences, if it is foreseen to take slightly longer, we will notify of such delays in a timely manner.
Whenever possible, we will share tracking information distributed to us by our delivery partners.