Hi Jon,
Thank you so much for your thoughtful and detailed feedback, it truly means a lot to us!
We’re thrilled to hear you found the comfort and quality up to par, especially with the toe box design, that's something we spent a lot of time refining. Your comments about how they feel when worn casually are great to hear. That said, we’re sorry they didn’t quite hit the mark for more active use.
The compression arch support was added to provide extra structure and stability throughout the day, particularly for those wearing them at work or while on their feet. The ribbing was intentionally reinforced for durability, but we’re always working to strike the right balance between structure and softness, especially for larger sizes. Feedback like yours helps us find that sweet spot, and we’ve already passed your notes along to our product team for review.
We’re grateful you gave them a shot and we hope they continue to be a cozy go-to on your downtime. And of course, if you ever have more suggestions, our door’s always open.